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Meet Our Heroes

John L. Sullivan

JOHN L. SULLIVAN

  • Owner

My family prides itself in creating an organization in which responsibility and rewards are shared across the company. We started small and we understand the hard work it takes to do every job at the company. Rather than a “top-down” organization, we strive to involve all the staff in achieving our vision of being the “Best!” I love spending time with my wife and children. In my free time, I enjoy golfing, biking, yoga, chess, meditation, playing piano and eating healthy food (sometimes). Thanks for getting to know us and we look forward to serving you!

Jenell Sullivan

Jenell Sullivan

  • Owner

Jenell loves her Pittsburgh Pirates, steak dinners and her spoiled rotten son! She enjoys the changing of seasons in Pittsburgh and helping her family business accommodate Pittsburghers as their needs change with the seasons. She’s a bright light at the business – who once even dressed as a lamp for Halloween!

Brad Sullivan

Brad Sullivan

  • Service Manager

Brad is a third generation Sullivan plumber who grew up working his dad and grandpa learning the trade and the Sullivan way of providing super service. I've been working for my family's company my entire life and have worked every job within the company. He is a certified plumbing, heating and cooling technician. In his spare time he loves watching Pittsburgh sports and spending time with his son.

Thomas Sullivan

Thomas Sullivan

  • Install Manager

Tom loves doing physical work and being part of his Great-Grandfather's legacy. As a night owl who comes from a loud, fun and large family, Thomas understands the value of hard work. When not working you can find him hanging out in the city with friends and cheering on the Steelers, Pirates and Penguins!

Chris Cummings

Chris Cummings

  • Service Installer

Chris is true Pittsburgher who loves the Pirates, Penguins and Steelers, and all the good food that comes with the city! He enjoys spending time with his wife and three year old son and going fishing and camping. You might not guess it, but Chris is a car and driver enthusiast!

Greg Ruffini

Greg Ruffini

  • Service Technician

Greg is from the Lower Burrell area, but have also lived in Massachusetts, Connecticut, Florida and Louisiana. He is a veteran of the construction area for more than 30 years. Greg loves hunting, golfing, traveling and spending time with his family.

Patrick Weber

Patrick Weber

  • Service Technician

Originally from Southern California, Patrick recently relocated to Pennsylvania with his wife and three kids. Outdoor activities such as hiking, camping and bike riding are among his many interests. He recently graduated from HVAC school and obtained his EPA 608 card and his looking forward to putting his enthusiasm and problem solving abilities to work for Sullivan.

Ryan Sapos

Ryan Sapos

  • Service Technician

Ryan’s greatest inspiration is his family and he loves putting that passion into my work. He’s a friendly and fun person who loves Pittsburgh because of its good food and awesome sports. Ryan’s family is welcoming a new baby.

Matt DePra

Matt DePra

  • Service Technician

Matt, a husband and father, describes himself as a hard-working jack hammer, but what you might not expect from him is that he's also recorded music professionally!

Bob Anderson

Bob Anderson

  • Field Supervisor

A registered Master Plumber, who was the first in Allegheny County to pass National Testing for heating, air conditioning and heat pump certification – Bob could work anywhere, but loves working at Sullivan because of the owners’ integrity and their ability to make the workplace an enjoyable place to be! 22 years on the job and he’s studied with some of the region’s most talented in the industry.

Maureen Ryan

Maureen Ryan

  • Customer Service Representative

Maureen’s our morning person, who cheerfully answers your calls and listens to your problems. She describes herself as kind, friendly and organized and we agree! You can find Maureen enjoying time with her family who enjoys traveling together to Ireland!

Sarah Breen

Sarah Breen

  • Customer Service Representative

Sarah is engaged with fur babies and looking forward to her wedding and starting a family. An avid Disney lover, Sarah loves to sing, cook, bowl and watch movies. She loves the pride Pittsburghers show about their city!

Shawn Smith

Shawn Smith

  • Camera Technician

Shawn's favorite part is of the job is working with such good people which probably comes from growing up in a family with six brothers! While he's usually digging and working in the ground installing sewers, he loves to look up to the sky and hopes to one day go see the Northern Lights.

Glenn Reis

Glenn Reis

  • Comfort Advisor

Glenn is your go-to-guy for all your new furnace and air conditioning units - and he knows how to keep a family cool - he has his own family of six children and five grandchildren! Glenn loves working for our company, but when he gets time off, he enjoys playing golf, bocce and watching the Pittsburgh Pirates!

Marc Ferretti

Marc Ferretti

  • Comfort Advisor

Marc grew up in Greensburg, but he loves working in Pittsburgh and getting to explore the unique neighborhoods that he thinks all have their own "personality." Marc loves the Pittsburgh Steelers and dreams of one day taking a trip to Europe!

Matt Ross

Matt Ross

  • Installer

As a Dig Crew Leader, Matt is most happy when jobs goes as planned! He likes to make the process as smooth as possible for our customers. Matt comes from a large family and loves the noise and energy of the city on Steeler Sundays. When not working, you can Matt me lifting, playing basketball or exploring the region!

Ryan Storer

Ryan Storer

  • Service Technician

Ryan is from the Greensburg area and has been working in the plumbing & HVAC industry for two years. He enjoys working with his hands, taking pride in his work & helping his customers to the best of my ability. He loves spending time with my family, playing golf, watching sports and going to the gym.

Mark Blair

Mark Blair

  • Service Technician

Mark’s favorite part of working as an apprentice is diagnosing the problem for the customer so he can quickly come up with a resolution. Originally born in Slippery Rock, has has always enjoyed the morning and doing Brazilian Jui Jitsu, as well as being outdoors. Mark loves spending time with my girlfriend and her daughter.

Kevin Arenth

Kevin Arenth

  • Service Technician

Kevin is always ready for the day, starting with his favorite meal, eggs for breakfast! He loves to make our customers laugh so he can make sure they have a happy experience.

John Bridge

John Bridge

  • Service Technician

The favorite part of the job for John is learning new ways to help his customers. He grew up in a large family, so he understands the importance of a great working bathroom!

Kristefer Cerniga

Kristefer Cerniga

  • Service Technician

Kristefer's loves spending time with his children, his girlfriend and his family, who are also his greatest inspirations. He enjoys helping our customers by using his problem solving skills to make sure their home is comfortable and safe.

Sarah Wood

Sarah Wood

  • Dispatcher

Sarah loves her role as dispatcher for Sullivan Super Service. She enjoys routing the technicians and installers to the right job in the most efficient way. She loves watching the Pittsburgh Penguins, hiking, crafting and watching her favorite movie, Jurassic Park.

Scott Dingle

Scott Dingle

  • Camera Technician

Scott relocated to Pittsburgh from sunny San Diego, CA, but he loves living in Pittsburgh because of its social and topographical diversity. He is married to his best friend and is the proud father of his daughter and three fur babies. An animal lover and avid car enthusiast, Scott brings lots of enthusiasm and passion to his work!

Laura Sanchez

Laura Sanchez

  • Technician

Laura loves the greater Pittsburgh area and couldn't imagine living anywhere else. She was formerly in the automotive industry for years before entering the plumbing/HVAC field. Look for Laura for a smiling face offering super service!

Lloyd Koester

Lloyd Koester

  • Installer

Originally from Erie, Lloyd is a big fan of the Buffalo Bills, but he loves living in Pittsburgh and enjoying all the restaurants. His favorite part of the job is the "digs" on sewer installations and repairs. Lloyd describes his family as loud and fun!

Jake Franco

Jake Franco

  • Installer

Jake loves the city and especially the view coming into the city. When not hanging out with his girlfriend, you can find Jake in the gym or lifting weights. He loves the physical aspect of his job and using his critical thinking skills!

Jack Chappell

Jack Chappell

  • Technician

When not at work, you'll find Jack working on his truck, playing with his pet cat or enjoying the view of our city skyline. His favorite part of the job is working with customers one on one to solve their problems!

Dean Marraccini

Dean Marraccini

  • Warehouse Manager

Dean is from the Pittsburgh area and is our Warehouse Manager. Although his favorite food is Italian, he loves the diverse ethnic cuisine available in our city. When he's not being a foodie, you can find Dean with his fiance, their two cats, playing golf or bowling. Dean is inspired by his father and his fellow heroes on our team.

Trever Russell

Trever Russell

  • Warehouse Assistant

Born in Shadyside, Trevor prefers life in the city, but his favorite sports team hails from NY - the Giants! Trevor enjoys making sure the right part gets to your home!

Kat Bercel

Kat Bercel

  • Call Center Manager

As our Call Center Manager, Kat makes sure every one of your calls is answered and a hero is sent to your home to help you! Kat has a son and two dogs - chihuahua and a pitbull! She loves spending time with her family and friends, as well as reading and writing.

Zachary Picketts

Zachary Picketts

  • Installer

When Zach isn't working hard for our customers, he enjoys going into the city to cheer on the Pittsburgh Penguins, his favorite team! Self described as funny and outgoing, Zach loves playing with bulldog and eating tacos.

Mark Rajakovich

Mark Rajakovich

  • Installer

Mark comes from a large family and enjoys being around friends, family two cats and his dog. He loves cheering on the Pittsburgh Penguins, singing Sweet Caroline and dreams of one day visiting Croatia!

Ben Farkas

Ben Farkas

  • Installer

Ben has three cats and three siblings, so he's used to a busy life and working as a team. He's enjoying learning with our team and is working hard. A self proclaimed "night owl," Ben's favorite nights are those spent on a beach.

Andrea Stasenko

Andrea Stasenko

  • Warehouse Associate

Andrea makes sure that the right part makes it to your home. She's used to taking care of those around her, as she loves to take care of her garden, her cat and her two dogs. She loves the country and enjoys being outdoors.

Logan Benz

Logan Benz

  • Installer

Logan comes from a large family which helped him become prideful in his work, very outgoing and a good listener. He brings those skills to work to help customers by solving issues in their home. In his spare time, you can find Logan skateboarding, playing video games and volunteering at the animal shelter.

Ross Shapiro

Ross Shapiro

  • Installer

Ross loves fast cars and helps a run a group called Burgh Built, which celebrates and joins together those interested building custom cars. He also enjoys making videos with tips for us to share online!

Depend On Sully!

Call Sullivan Service

Depend On Sully!

Call Sullivan Service

Nobody else does it quite like Sullivan Super Service - and that's what underpins our 100% Super Service Guarantee.

You will be delighted with the standard of service you receive - it's as simple as that!

Let Our Family Take Care Of Yours

Read From Our Customers

  • Professional and timely. We will definitely ask them back for future repairs.
    5 Stars rated.

  • Mark came out for the fall service on my boiler. He found a small problem, handled it and I have heat!!
    5 Stars rated.

  • Prompt, professional and knowledgeable. Very helpful and answered all of my questions.
    5 Stars rated.

  • Sullivan Super Service was awesome! The technician Ryan, was great ! Nice guy and really knowledgeable and helpful. I will definitely use them again
    5 Stars rated.

  • Honest, hardworking and professional group of people! Have been working with them for years and years. Great and reliable company!
    5 Stars rated.

  • They always call ahead & are nice & explain clearly what they did & or needs done . Clean . Wore masks shoe covers
    5 Stars rated.

  • As always Sullivan did a good job helping me to get my furnace ready for winter. I can always count on them.
    5 Stars rated.

  • Always great service! Ryan always is patient and takes time to answer my questions in a manner for average customer to understand.
    5 Stars rated.

  • Excellent service! Definitely recommend, the guy is very nice and professional. Thanks
    5 Stars rated.

  • Glen is a great salesman who knows his stuff. He was very informative and I got a great deal too. Thanks Glenn
    5 Stars rated.

Read All Reviews

Call Sullivan Service: 412 203 5736